Accessibility in Financial Services
8th September 2021 -Recently, we scanned the websites of 30 of the top US National and Community banks for accessibility. The purpose was to discover how easy these banking websites were to access and use for people with disabilities. As well as to highlight the biggest barriers to digital banking. The results revealed that there is work to be done:
- None of the banks fully met Level AA of the Web Content Accessibility Guidelines (WCAG). WCAG Level AA is the international standard for accessibility.
- Across all 30 banks, results found that web content would be considered ‘Fairly difficult to read’. That is according to the Flesch Reading Ease Score.
Read on to discover our findings in detail.
Continue Reading6-step plan to improving accessibility and readability in digital banking
8th September 2021 -Digital accessibility has become even more critical as COVID-19 drove information and services online. It is important to make sure accessibility is a priority when developing content and the overall user experience. In our latest whitepaper we explore this in more detail. Below, we explore how a few simple changes can go a long way.
To help you on your way to improving the accessibility of your digital financial services, here’s a 6-step plan. It’ll help you to consider how accessible and usable your online services are to people with disabilities. And guide you as you begin to improve the customer experience for all.
Continue ReadingEnd of support for Read&Write for Windows version 11.5
3rd September 2021Here at Texthelp, we are always working to provide the best solutions and tools for our users. In order to focus on the latest and greatest, sometimes that means ending support for older versions of our software. Today we’re announcing the end of support for Read&Write for Windows version 11.5. This will take effect on September 30, 2021. Read on to learn more about what this means.
Continue ReadingWhat to expect at the Festival of Inclusive Education
1st September 2021 -On 20 October, join us for our first ever virtual conference, the Festival of Inclusive Education. A free online PD event looking at our theme ‘redesigning learning for inclusion’.
Texthelper Patrick McGrath explains why we want to join educators to celebrate inclusive education. As well as sharing what his must see sessions are and what to expect on the day. Keep reading if you're thinking about going.
Continue ReadingDigital accessibility and what it means for your organization
26th August 2021 -Accessibility means meeting everyone’s needs all of the time, not settling for meeting some people’s needs, some of the time. It means ensuring services, information and content can be used and understood by the widest possible audience.
Continue Reading11 ways inclusive design benefits the customer experience
12th August 2021 -In our diverse world, how can we make sure that our websites are designed to be inclusive of all? What's your top tip - and how does it benefit the customer experience?
To help business owners build inclusive designs for the betterment of the customer experience, we asked marketing specialists and digital design experts for their best pieces of advice. From optimizing color palettes for less eye strain to including alt-text on images, there are several ways that may help you produce inclusive design to benefit the experience of customers and boost potential sales for years to come.
Here are 11 ways inclusive design benefits the customer experience.
Continue Reading